The method will differ, depending on which payment method you used. Cancelling a subscription will immediately stop rebills. Any unused VIP credits will be lost but you will still be able to access the VIP content until the end of your subscription period.
All CCBill billing related issues, including cancellations are carried out via CCBill Customer Support.
To end your membership subscription, text STOP to 62442 from the mobile phone that is being charged.
If you have other queries relating to a website subscription, please contact our Customer Service team.
If you've forgotten your password or username, or have been suspended due to repeated password failures, you can use the Reset Password service.
If you're still unable to login, and have checked your login details, please contact us giving as much detail as possible including your payment type and username.
If an account hasn't been used for a long time, it may go into an inactive state. Additionally sometimes, as a security measure, accounts will be temporarily suspended if there is unusual activity detected by our automated systems. In either case, please contact us and we'll work to get you going again as quickly and smoothly as possible.
Please direct all customer service Emails to our support team at firstname.lastname@example.org. This will create a support ticket and we aim to respond to all enquiries within 2 working days.
All website-specific enquires of a technical nature should also come to the customer service team who can refer to developers and partners where relevant. These include notifying us of any bugs you find or any other specific difficulties you have, whether in the player or in the VIP members portion of the site. REMEMBER TO INCLUDE YOUR USERNAME IN ALL ENQUIRIES.
Our Customer Services Helpline number is 0333 321 8894. This line is manned from 10am to 6pm from Monday to Friday. Outside these hours and during busy periods, you will be able to leave a message.